Acceptable Use Policy

This Acceptable Use Policy document, including the following list of Prohibited Activities, is an integral part of your Hosting Agreement with TildeHost. If you engage in any of the activities prohibited by this AUP document TildeHost may suspend or terminate your account.

TildeHost’s Acceptable Use Policy (the “Policy”) for TildeHost Services is designed to help protect TildeHost, TildeHost’s customers and the Internet community in general from irresponsible or, in some cases, illegal activities. The Policy is a non-exclusive list of the actions prohibited by TildeHost. TildeHost reserves the right to modify the Policy at any time, effective upon posting at: http://www.tildehost.com/acceptable-use-policy/

 

Prohibited Uses of TildeHost Systems and Services:

  1. Sending of any kind of bulk e-mail without a special agreement. TildeHost is not set up to handle bulk e-mail. Commercial senders of bulk e-mail, even legitimate bulk e-mail are probably served best elsewhere. If you would still like to run a mailing list or other kinds of legitimate bulk mail though a server you have hosted with TildeHost, please explain a bit about your list and why you want an exception in an e-mail to support@tildehost.com.
  2. Transmission, distribution or storage of any material in violation of any applicable law or regulation is prohibited. This includes, without limitation, material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorization, and material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws.
  3. Sending Unsolicited Bulk Email ("UBE", "spam"). The sending of any form of Unsolicited Bulk Email through TildeHost’s servers is prohibited. Likewise, the sending of UBE from another service provider advertizing a web site, email address or utilizing any resource hosted on TildeHost’s servers, is prohibited. TildeHost accounts or services may not be used to solicit customers from, or collect replies to, messages sent from another Internet Service Provider where those messages violate this Policy or that of the other provider.
  4. Running Unconfirmed Mailing Lists. Subscribing email addresses to any mailing list without the express and verifiable permission of the email address owner is prohibited. All mailing lists run by TildeHost customers must be Closed-loop ("Confirmed Opt-in"). The subscription confirmation message received from each address owner must be kept on file for the duration of the existence of the mailing list. Purchasing lists of email addresses from 3rd parties for mailing to from any TildeHost-hosted domain, or referencing any TildeHost account, is prohibited.
  5. Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this AUP or the AUP of any other Internet Service Provider, which includes, but is not limited to, the facilitation of the means to send Unsolicited Bulk Email, initiation of pinging, flooding, mail-bombing, denial of service attacks.
  6. Operating an account on behalf of, or in connection with, or reselling any service to, persons or firms listed in the Spamhaus Register of Known Spam Operations (ROKSO) database at www.spamhaus.org.
  7. Unauthorized attempts by a user to gain access to any account or computer resource not belonging to that user (e.g., "cracking").
  8. Obtaining or attempting to obtain service by any means or device with intent to avoid payment.
  9. Unauthorized access, alteration, destruction, or any attempt thereof, of any information of any TildeHost customers or end-users by any means or device.
  10. Knowingly engage in any activities designed to harass, or that will cause a denial-of-service (e.g., synchronized number sequence attacks) to any other user whether on the TildeHost network or on another provider’s network.
  11. Using TildeHost’s Services to interfere with the use of the TildeHost network by other customers or authorized users.

 

Customer Responsibility for Customer’s Users

Each TildeHost customer is responsible for the activities of its users and, by accepting service from TildeHost, is agreeing to ensure that its customers/representatives or end-users abide by this Policy. Complaints about customers/representatives or end-users of a TildeHost customer will be forwarded to the TildeHost customer’s postmaster for action. If violations of the TildeHost Acceptable Use Policy occur, TildeHost reserves the right to terminate services with or take action to stop the offending customer from violating TildeHost’s AUP as TildeHost may deems appropriate, without notice.